Case deflection with peer-to-peer help
Community-powered support that shrinks your ticket queue and grows customer satisfaction. The math is simple: happy customers helping happy customers.
Feature highlights
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Related Discussions AI
AI that automatically surfaces related threads and posts so members discover conversations they didn't even know they were missing.
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Feeds
Curated topic feeds that turn your best Slack threads into organized, browsable content on your companion site.
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Site Search
Full-text search across your entire companion site so members find what they need before they even think to ask.
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Tags
Organize and categorize community content with tags so the good stuff is always findable.
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Companion Site
A fully branded website that turns your Slack community into a public-facing knowledge hub. Searchable, shareable, and SEO-friendly.
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Team Notifications
Smart alerts that ping your internal team when something important happens in the community. Think of it as a news ticker for the stuff that actually matters.
Customer stories
Champions in this role
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Eric Nague
Community Support Strategist
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Matt Johnson
Head of Product Support
