Customer Story: How Dovetail Scaled Community-Led Growth with Tightknit
Customer insights software that helps you turn interviews, feedback, and research into answers, decisions, and impact.
- Result
- 18,600
attendees across 60+ events
“Our champions deserved a one-click experience—no friction, only seamless engagement.”
Jeremie Gluckman
Community and Events Lead
Dovetail, a fast-growing product insights platform, recognized the strategic importance of building a scalable, connected customer community to drive product-led growth, enhance customer certifications, and showcase real-world success through customer advocacy. However, their existing community efforts were fragmented, limiting their ability to scale these programs effectively.
Challenges
Despite their momentum, Dovetail encountered several barriers that slowed community impact:
- Disjointed Event Management: Organizing events across multiple tools made it hard to manage logistics and measure outcomes.
- Manual Certification Processes: Awarding customer certifications required significant manual work, creating delays and administrative overhead.
- Limited Content for Advocacy: Without a unified framework to highlight customer successes, marketing teams struggled to scale case studies and stories.
The Tightknit Solution
To overcome these challenges, Dovetail partnered with Tightknit to modernize and scale their community approach:
- Slack-Powered Community Hub: Tightknit's Slack-integrated platform provided a scalable space for customer connection. Features like channel syncing and private, industry-focused groups fostered deeper peer engagement.
- Streamlined Certification Program: Dovetail implemented digital certification badges with automated CSV-based award distribution, reducing manual processes and improving program efficiency.
- Customer Advocacy Support: Tightknit's platform enabled Dovetail to more effectively highlight customer wins and success stories, supporting marketing efforts and reinforcing community value.
Results
Through this partnership, Dovetail achieved significant community and business outcomes:
- 14,000 Community Contacts Engaged: The scalable community became a central touchpoint, influencing over $4 million in net-new land and expansion revenue in 2024.
- Event Participation at Scale: More than 18,600 attendees joined 60+ community events, enhancing peer learning and product education.
- Certification Program Expansion: The new badge-based recognition system boosted engagement and streamlined customer acknowledgment.
What's Next
Looking ahead, Dovetail is focused on expanding and deepening community-led growth with Tightknit:
- Automating Certification Recognition: Launching automated email notifications for newly certified users to drive timely recognition and visibility.
- Salesforce Integration for Community-Sourced Leads: Rolling out direct Salesforce tracking for community-sourced leads, ensuring sales and marketing can measure event and program ROI more effectively.
- Expanding Strategic Community Programs: Scaling vertical-specific groups designed for Fortune 500 customers while promoting Dovetail's flagship Experts and Champions groups — empowering product advocates, peer connectors, and thought leaders within the community.
- Customer Story Amplification: Continuing to build and share customer success stories to fuel advocacy and provide critical assets for marketing and sales alignment.
Stories
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How Dovetail Scaled Community-Led Growth with Tightknit
“Our champions deserved a one-click experience—no friction, only seamless engagement.”
18,600 attendees across 60+ events- — Engaged 14,000 community contacts that influenced over $4 million in net-new land and expansion revenue
- — Hosted 60+ community events with 18,600 total attendees, scaling peer learning and product education
- — Launched badge-based certification program that automated recognition and boosted champion engagement
Dovetail didn't just build a community — they turned it into a revenue engine. With 14,000 community contacts influencing over $4 million in net-new land and expansion revenue, the numbers speak for themselves. But it wasn't just about the money. Jeremie and the team hosted over 60 events with 18,600 total attendees, creating a peer learning ecosystem that made product education feel organic instead of forced. A badge-based certification program automated champion recognition so the team could focus on strategy instead of manual follow-ups. The whole experience was designed around one principle: zero friction for champions. One-click flows, automated prompts, and seamless engagement meant the community practically ran itself while delivering real business outcomes.
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When your champions do the selling for you
“We stopped asking people to attend events. Our champions just started running them on their own.”
60 active community champions running their own events- — Champions self-organizing events across time zones
- — Co-hosted events with communities like Lenny's for cross-pollination
- — Shifted from high-volume to targeted executive dinners and roadshows
Dovetail didn't want to be the only ones throwing the party. They built a champions program where community members could propose, plan, and host their own events, from local meetups to text-based AMAs to co-hosted sessions with other communities. With 60 active champions now running programs on their own, Dovetail's community team shifted from doing everything to enabling everything. More events, better engagement, and a community that doesn't need hand-holding.
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Turning community into a product growth engine
“Community isn't just a nice-to-have for us. It's a direct line to product adoption.”
3 core KPIs tied directly to community activity- — SSO integration converting community registrants into product signups
- — Event content repurposed into blog posts that drive product engagement
- — Direct attribution from community activity to new workspace creation
Jeremie's team doesn't run community for the vibes. They track three things: new free workspaces, conversions from community registrants to paid customers, and deep product engagement. By wiring up SSO so every community signup gets a path into the product, and turning event recaps into blog content that drives real traffic, Dovetail built a pipeline where community activity directly fuels product growth. No guessing, no vanity metrics. Just results their leadership actually cares about.
